FAQ
Welcome to the Selvrixy FAQ section. Here you can find answers to common questions about placing orders, payment methods, shipping, delivery, order changes, and after-sales assistance.
If you cannot find the information you need below, please contact our customer support team at support@selvrixy.com.
For any order-related inquiry, please include your Order Number (for example: 046SHOP-1218) and the email address used when placing your order. Providing these details will allow our team to locate your order and assist you more quickly.
Orders & Payment
Q: How can I use a discount or promotional code?
To apply a discount code to your purchase, please follow the steps below:
- Add the product(s) you would like to purchase to your shopping cart.
-
Select “PAY WITH DEBIT/CREDIT CARD” to proceed to checkout.
(This checkout option can be used for both PayPal and credit/debit card payments.) -
Locate the promotional code field:
- On mobile: Tap “Show order summary” to display the discount code section.
- On desktop: The discount code field will be displayed on the right-hand side of the checkout page.
- Enter your promotional code, apply the discount, and complete your payment through PayPal or your preferred credit/debit card.
Please make sure the promotional code is entered correctly and meets any applicable promotional conditions.
Q: What payment methods do you accept?
For your convenience, Selvrixy supports several secure payment methods, including:
- PayPal
- Visa
- MasterCard
- American Express (AE)
- Diner’s Club
- Most major credit and debit cards
- Apple Pay
- Google Pay
Available payment options may vary depending on your location and device.
Q: How much does shipping cost?
Our standard international shipping fee is generally USD $5.99.
Shipping charges may vary depending on the destination, shipping method, or promotional offers available at the time of purchase.
The applicable shipping cost will be calculated and displayed clearly at checkout before you submit your payment.
Shipping & Delivery
Q: Do you ship internationally?
Yes. Selvrixy offers international shipping to customers in many countries around the world.
To provide efficient delivery, we work with fulfillment centers and warehouses located in different regions. Depending on your destination and product availability, your order may be dispatched from the facility that provides the most efficient shipping route.
Q: How long does delivery usually take?
Orders are generally delivered within approximately 10–20 business days after the order has been processed and dispatched.
Please keep in mind that actual delivery times may vary depending on the destination, carrier operations, customs processing, weather, and other circumstances outside our control.
Q: How do I track my order?
After your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can use the tracking number to monitor your shipment through international tracking services such as:
Please allow some time for the tracking information to become active after your package has been handed over to the carrier.
Q: Why hasn't my tracking information been updated?
It may take approximately 24–48 hours for tracking information to appear or update after your shipping confirmation has been issued.
During transportation, tracking information may also remain unchanged temporarily while your package is moving between distribution centers, sorting facilities, or international shipping hubs.
This type of temporary delay is generally normal and does not necessarily indicate a problem with your shipment.
Q: Why did I receive only part of my order?
If your order contains multiple products, the items may occasionally be shipped separately from different fulfillment centers or warehouses.
This allows us to process and deliver available products more efficiently.
Each shipment may have its own tracking number, and the corresponding tracking information will be sent to you separately by email.
Order Changes & Cancellations
Q: Can I change my shipping address, recipient name, or phone number?
Yes, but address and contact information changes are time-sensitive because orders may enter processing shortly after they are placed.
Please contact support@selvrixy.com as soon as possible and provide:
- Your Order Number (for example: 046SHOP-112938)
- The email address used for the order
- Your complete and corrected shipping information
We will make reasonable efforts to update the information if your order has not yet entered the shipment preparation process.
Once your order has been prepared for shipment or dispatched, we may no longer be able to make changes to the delivery information.
Q: Can I change the size, color, quantity, or other details of an ordered product?
Product changes are also subject to processing time and must be requested as soon as possible.
Please email support@selvrixy.com and provide:
- Your Order Number (for example: 046SHOP-112938)
- The email address used to place the order
- A clear description of the change you would like to make
We will try to accommodate your request when possible. However, product changes can only be made before the order has entered the fulfillment process.
Once fulfillment or shipping preparation has begun, we may be unable to modify the order.
Q: Can I cancel my order?
Orders may generally be canceled only before they have been shipped.
Depending on the status of the order, a cancellation or handling fee may apply.
Once an order has already been dispatched, we are unable to cancel the shipment. In such cases, please refer to our applicable return or refund policy for further assistance.
After-Delivery Support
Q: What should I do if my package arrives damaged?
We are sorry if your package arrives damaged. Please contact support@selvrixy.com as soon as possible so our support team can review the situation.
Please include:
- Your Order Number (for example: 046SHOP-112938)
- Clear photos or video showing the damaged product
- A clear photo of the shipping label on the package
Our customer service team will review the information provided and work with you to determine the appropriate resolution.
Q: What if my product has a defect or quality issue?
If you receive an item that appears to have a manufacturing defect or other quality-related problem, please contact support@selvrixy.com and provide:
- Your Order Number and the email address used for the purchase
- A detailed description of the problem
- Clear photos or video demonstrating the issue
Our team will review your request and work with you to find an appropriate solution.
Q: What should I do if I received the wrong product or an item is missing?
If you receive an incorrect item or discover that one or more products are missing from your shipment, please contact support@selvrixy.com.
To help us investigate the issue efficiently, please provide:
- Your Order Number and order email address
- A photo of the incorrect product you received, if applicable
- A description or list of any missing product(s)
Once we receive the necessary information, our team will investigate the order and assist you as soon as reasonably possible.
Account & Communication
Q: I didn't receive my order confirmation email. What should I do?
First, please check your spam, junk mail, or promotions folder, as automated emails may sometimes be filtered there.
If you still cannot find your order confirmation, please contact support@selvrixy.com and provide the name and email address used during checkout.
Our customer service team can then verify your order details and resend the confirmation information when appropriate.
Q: I haven't received my tracking number yet. What should I do?
Tracking information is generally provided within 1–2 business days after your order has been processed.
If you have not received your tracking number after this period, please check your spam or junk mail folder first.
If the tracking information is still unavailable, contact support@selvrixy.com and provide your Order Number and order email address so our team can check the current status of your shipment.